Glasgow-based The Iona Community has chosen thankQ for its CRM to help it manage its membership data and communications.
The Community began looking for a new CRM solution in April 2011. It has Members, Associate Members, Friends and Volunteers, so needed a system that could handle these various relationships and their different activities, and the fact that often people had multiple roles.
The Christian charity also holds regular events and meetings, both in the UK and further afield, produces a broad range of resources and runs a retail operation.
It wanted to ensure that its new CRM integrated with its website, so that the charity could provide a facility for members to update their details, book and pay for events, and to manage their membership online.
Robert Swinfen, Support services Manager at The Iona Community said: “Our membership is diverse and complex and our primary concerns were whether we could get the functionality we needed at a price we could afford. thankQ is based on commonly used office systems, so it looks and feels familiar, but the functionality is seriously impressive. This gave us the reassurance we needed, and at the right price.”
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