We have been processing our credit card donations just fine without the recently introduced 3 digit security code on the back of the card. However we bank with Lloyds who now say that this code is now mandatory for the processing. Because we don't capture this information in our mailings, we now have to send our transactions, transcribed on paper, to be processed at Lloyds Cardnet, which can take up to a week and provides poor reporting for follow up. This is causing problems.
I see little need for the security code in the charity sector, making a donation is hardly high on the list for most criminals!
I'm concerned that if we have to capture this information in our mailings, response rates will drop as usually you need images to explain where the code is, thus cluttering up the reply form.
Does anyone know if non-profit organisations will have to include this on all mailings in the future? Has anyone else experienced any problems with this yet? I welcome any information on this.
Thanks
