Our new website will have an online shop.
When the Trust (before I got here) signed off on the functional spec, it didn't mention anything about how it would deal with the postage and packing costs.
When I challenged this, I was told 'that will be a change request, and we will have to provide you with a quote for this work'.
This got me fuming - who creates an online shop without P&P!!!!
I want to go back with all guns blazing, but am now also fighting with the Chief Exec and the Director of Fundraising on how it will work.
Having done a quick look around various sites, I have found the following ways of doing it:
* a flat £1.95 charge, no matter what you order
* a flat £3.50 charge, no matter what you order
* free P&P if your order totals less than £40, and a £4.98 charge if it is over £40
* a £5 charge if your order totals less than £50, and free if it is over £50
* a sliding scale for charges below £50, and free if over
* a £3 charge for up to £15 and £5 if over £15
My questions:
1. although it wasn't in the spec, do you think it's fair enough that I challenge the company on this and demand it for no charge - they were hired as 'experts' and the Trust were guided by them (until I came along 8 weeks ago)
2. if you have an online shop, how do you deal with P&P - and do your offline shopping costs match it?
Thanks
Chris Davies
