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Free CRM from Sho.net/Salesforce and NCVO

This from the Third Sector a couple of weeks ago.

http://www.thirdsector.co.uk/News/DailyBulletin/879066/Free-CRM-software...

We've been looking to start using a CRM but haven't had the chance to research it properly yet. Does anyone have any experience of this company? Is there really such a thing as a "free lunch" here or are there hidden charges etc?

We would be grateful for any experiences (good or bad) with this before we sign up.

Thanks

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