Telephone Paperless Direct Debits

Submitted by brianray on 29 May, 2007 - 14:02.

Hi

I have a vague memory of there being a 'rule' / 'guideline' on Telephone PDDs that where the donor doesn't want to give by PDD or DD that we should offer standing orders as an alternative.
In the past, with other telephone agencies this was standard practice, but wondered if everyone was doing this?

Can someone point me in the direction of any guidelines indicating this??

Thanks

Liz
Donor Relations and Database Co-Ordinator
St Mungos

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RE: Telephone Paperless Direct Debits

Thanks Scott

I didn't want to promote the SO's as an option - we're also trying to convert everyone form SO - DD.

So long as we're not breaching any guidelines or rules we'll carry on without the SO option for upgrades.

Thanks
Li z

RE: Telephone Paperless Direct Debits

Hi Liz,

You have to offer your supporters an option of receiving a direct debit instruction in the post under the PDD rules but there are no rules that govern this if you want to offer a Standing Order.

I must admit, offering Stranding Order should be a last resort as the majority of charities are moving away from this payment method to the benefits of direct debit.

Hope this helps, feel free to contact me directly if you would like to discuss 01293 524066.

Kind regards

Scott
---
Scott Gray
Rapidata Services plc
"Your Direct Debit Partner"

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