Hi

I have a vague memory of there being a 'rule' / 'guideline' on Telephone PDDs that where the donor doesn't want to give by PDD or DD that we should offer standing orders as an alternative.
In the past, with other telephone agencies this was standard practice, but wondered if everyone was doing this?

Can someone point me in the direction of any guidelines indicating this??

Thanks

Liz
Donor Relations and Database Co-Ordinator
St Mungos