Improving the Volunteer Experience

Event Details -

• Date: 19/03/2013 - 13:00 - 16:00
• Venue: Community House, 46-50 East Parade, Harrogate, HG1 5RR
• Fee: GBP 30

How many potential enquirers make it as volunteers?

Are your recruitment practices helping you make the most out of each enquiry you receive?

Research shows that many organisations are losing most people at the enquiry stage. Improving the Volunteer experience looks at your individual practices and processes and help you make real and tangible improvements that will increase the conversion rate of enquirer to volunteer.

We will look at:

• Customer service
• Marketing
• Information
• Processes and procedures

This course is no holds barred, frank and honest.  We will explore where things are not working for your organisation and how you can improve them.

Warning! This course will ask some challenging questions and leave no stone unturned in looking at process improvement in your organisation .....you may be surprised!

For more information about this course please contact Caroline Shead, details can be found below. To book your place please follow the link to our eventbrite site.

Further Information -

• Company / Organisation: Harrogate Volunteer Centre
• Contact: Caroline Shead
• Email:
• Phone: 01423 509004
• Website: http://hacvs.eventbrite.co.uk