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Charities urged to boycott Royal Mail's FREEPOST service

Published on 25 June 2008, by howardlake
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Not Free post

Annoyed that some charities are still being charged by Royal Mail for FREEPOST envelopes returned to them with a stamp by supporters, Gareth Edwards of Company Solutions is encouraging charities to boycott the FREEPOST service.

Third Sector magazine reported two weeks ago that Stamps on Freepost letters are no guarantee of savings and that "The Royal Mail is often being paid twice for letters posted back to charities by supporters."

Royal Mail's sorting system can not detect FREEPOST letters that have been stamped. Charities telling their supporters that if they use a stamp on the envelope it will save the charity money are therefore unintentionally misleading their supporters.

Edwards is encouraging charities to change the wording on their response envelopes to "Please use a stamp – we no longer use FREEPOST as Royal Mail now charge all good causes EVEN when you put a stamp on the envelope – support charities who Boycott Freepost until Royal Mail treat charities fairly."

He is urging charity supporters to write to their MP to ask for the problem to be resolved.

www.companysolutions.biz/Page12.aspx?ID=191

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New Royal Mail advert made me smile

howardlake's picture
Submitted by howardlake on 11 July, 2008 - 09:26.

Given the problems with FREEPOST, I was amused to see a full page colour advert in The Times on Tuesday 8 July. It's a picture of a parcel with 'Handle with Care' printed on it and underneath another print saying in capitals "When you look after your customers they give you more business".

In the advert's text Royal Mail recite the truism that "94% of customers will go back to a business when they've had good service."

The advert ends by saying " could you do better for your customers?"

Well, given the frustrations among charities affected by not-so-FREEPOST, I reckon the Royal Mail should be asking itself the same question.

Howard Lake @howardlake www.fundraising.co.uk

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