Back in 2010, we introduced our brand new Thank You Letters workshop – probably the first of its kind in the UK.
The Fundraising Standards Board (FRSB) is to work with Samaritans to provide training for supporter care staff and fundraisers in responding to complaints from unhappy supporters or members of the pub
Very interesting approach of ActionAid's new campaign "What a Feeling" resonated in few interesting blog posts this week.
UK Fundraising - improving the effectiveness of charity and non-profit fundraisers