In 2006, I was told that the Charity Commission proposed to improve its website (making it as good as the advanced search facility available via Guidestar UK?). In July 2007, the website relaunch actually saw a search function removed!
If you are dissatisfied with the service delivery of the Charity Commission for England and Wales, you can now use a new procedure, which includes an option for a 'light-touch' review of a case that does not qualify for a formal review under the Commission's Decision Review procedure.
Editor's note (8 August 2011): we have been asked to point out that the company mentioned in this article is entirely unrelated to the registered charity of the same name