Following last week's blog around how charities could benefit by building closer relationships with their online donors, I've received comments from various charity folks I thought I would share which add to the debate. The Deputy Chief Executive of a volunteering services charity emailed me to ask;
...do charities in receipt of such donations (lucky so-and-so’s) really care about who is sending the money? I suppose giving by text etc is likely to involve relatively small amounts – not insignificant when you add them all up I grant – but only the really big charities with large staff teams have the luxury of relationship-forging with all their smaller donors I would have thought.
And I wondered if charities do think about the donors or just see the events and participants as their 'points of contact'? If your charity has runners in the London marathon, I'll wager you look after them with T-shirts, training help, cheering and support along the course and maybe even a drink and somewhere to sit down after the event. But do you know who actually donated all that money?
I've written a guest blog for the Guardian's Voluntary Sector network this week on the question of why charities should build more of their branding into their online fundraising platforms. It's not about logos and identities, it's about creating more of a relationship between the donor and the charity as well as the one that exists between the donor and the fundraiser.
I believe organisations like Just Giving, Everyday Hero, Bmycharity and Virgin Money Giving (to name just a few) have done incredible work in helping a huge number of people raise money for important causes and so I'm certainly not being critical. It just seems obvious to me that if donors have more of a relationship with the casue as well as the fundraiser they're sponsoring, then future donations will be easier to attract / develop...
Why is this important? Because this is how successful charities turn one-off donations into ongoing giving ie; grater financial sustainability. Here's the article in full, please do share your online fundraising thoughts...
Like many people I was saddened at the news this week that Bmycharity is withdrawing from the online giving market. Any loss of options for raising money cost effectively and providing greater 'consumer' choice gives us as a sector pause for thought.
Several months ago I wrote a blog trying to simplify the choice charities faced regarding which online fundraising services to use.
I concluded then that all the major services add value, depending on what the charity is trying to achieve. What I couldn't see was a good reason why charities wouldn't use more than just the largest player, JustGiving.